Ophthalmic Technician Lead

 Wicker Park Eye Center is located in the heart of Chicago.  Our team-based approach delivers comprehensive eye care that supports long-term health and protects vision.  We are well regarded for our expertise in advanced technologies.

Summary

The Ophthalmic Technician Lead is a senior clinical role responsible for supporting daily clinic operations while providing hands-on patient care. This position serves as a key resource for workflow coordination, equipment and supply management, and clinical consistency.

Key Responsibilities

• Serve as a clinical resource to support consistent workflows, patient care standards, and efficient patient flow
• Assist in coordinating daily technician assignments, patient flow, and clinic readiness
• Ensure accuracy of patient workups, diagnostic testing, and EMR documentation
• Support smooth clinic operations by identifying and addressing workflow gaps in real time
• Oversee daily opening and closing procedures for clinical areas
• Ensure exam rooms are stocked, cleaned, and patient-ready at all times
• Start up, monitor, and maintain diagnostic equipment; ensure proper function, calibration, and troubleshooting
• Manage clinical supply inventory; monitor par levels and communicate ordering needs to management
• Ensure routine and deep cleaning protocols are followed for exam rooms, testing areas, and equipment
• Process prescriptions accurately and in a timely manner
• Model professionalism, accountability, and a patient-centered approach
• Provide peer support and assist with training of new technicians
• Fulfill all responsibilities of an Ophthalmic Technician as needed
• Adhere to HIPAA, safety, and infection control protocols
• Collaborate with physicians, technicians, and administrative staff to ensure efficient patient flow
• Participate in staff meetings and ongoing training

** Qualifications **

Certification as an Ophthalmic Technician or a related field is preferred.- Previous experience in an ophthalmic or clinical setting is highly desirable.- Strong interpersonal and communication skills with a patient-centric approach.- Proficient in using ophthalmic instruments and diagnostic equipment.- Excellent organizational skills and attention to detail.- Ability to work effectively as part of a multidisciplinary healthcare team.- Fluent in English and Spanish.

Reports To      Practice Administrator / COO                                                 FLSA    Non-Exempt